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Before Transcribing
Before Transcribing
Tips/FAQs before you begin
32 articles in this collection
Written by
Shamir Allibhai
Help: file uploads are failing
Make sure your VPN/firewall is not blocking your upload. Plus other tips.
Written by
Shamir Allibhai
Updated over a week ago
How to upload and transcribe your files
How to transcribe a project on Simon Says
Written by
Shamir Allibhai
Updated over a week ago
Invite friends and earn free credit!
Let your friends know about Simon Says and earn credits
Written by
Shamir Allibhai
Updated over a week ago
Custom dictionaries - limits per plan
Written by
Shamir Allibhai
Updated over a week ago
Custom dictionary to increase accuracy
Add proper nouns and domain-specific words to your dictionary to increase the transcript accuracy
Written by
Shamir Allibhai
Updated over a week ago
How to upload your files on Simon Says
Upload and transcribe your files
Written by
Shamir Allibhai
Updated over a week ago
What formats/codecs do you support?
We support a range of audio/video file formats/codecs. You can range of file formats and codecs!
Written by
Shamir Allibhai
Updated over a week ago
I haven't received my email confirmation message yet. What should I do?
Talk to us!
Written by
Shamir Allibhai
Updated over a week ago
Exporting video proxies from your NLE to preserve timecode/framerate through to transcript export
Instructions to receive timecode-synced transcripts when using Avid, FCPX, Resolve, and Premiere Pro
Written by
Shamir Allibhai
Updated over a week ago
CCPA and GDPR Compliant
A guide to our GDPR compliance
Written by
Shamir Allibhai
Updated over a week ago
How do I change my credit card details?
Change your credit card
Written by
Shamir Allibhai
Updated over a week ago
Can I purchase in advance and prepay for transcription / translation credit?
Definitely, you can add credit.
Written by
Shamir Allibhai
Updated over a week ago
About Simon Says
Why we exist; how it works; the team.
Written by
Shamir Allibhai
Updated over a week ago
Contact Us
We are fanatical about customer service.
Written by
Shamir Allibhai
Updated over a week ago
Simon Says Walk-Through (video)
Get started quickly: 3-minute video to learn how to transcribe using Simon Says
Written by
Shamir Allibhai
Updated over a week ago
What is the accuracy of your system?
95%+ oftentimes but it depends on the quality of your recording.
Written by
Shamir Allibhai
Updated over a week ago
How does Simon Says work?
Advanced A.I. wrapped with thoughtful design so you can get in and out quickly and back to more important work.
Written by
Shamir Allibhai
Updated over a week ago
Auto-sync timecode, framerate, and resolution
Simon Says automatically reads/preserves timecode/framerate/resolution on import (such as with H264/MOV files)
Written by
Shamir Allibhai
Updated over a week ago
Speed of Transcription & Translation
Your files are ready in minutes
Written by
Shamir Allibhai
Updated over a week ago
How much does it cost?
There are different price plans and subscription plans include credit
Written by
Shamir Allibhai
Updated over a week ago
Refunds
Use the free credit to test your file as we don't provide refunds
Written by
Shamir Allibhai
Updated over a week ago
Global Language Support
100 transcription languages and translation languages
Written by
Shamir Allibhai
Updated over a week ago
What methods can I import files to your website?
Local file uploader, Google Drive, Dropbox, Box
Written by
Shamir Allibhai
Updated over a week ago
What is the optimal way to record audio for transcription?
Higher-quality audio = Accurate transcripts
Written by
Shamir Allibhai
Updated over a week ago
Do you have team accounts?
Yes, you can collaborate on projects
Written by
Shamir Allibhai
Updated over a week ago
Do you have an on-premise solution for high-security environments?
YES! Simon Says on-premise for both security and accuracy.
Written by
Shamir Allibhai
Updated over a week ago
I am having trouble logging in with Google on Safari
Go to Safari's "Preferences". Select the "Privacy" section. Unselect "Prevent cross-site tracking."
Written by
Shamir Allibhai
Updated over a week ago
How to Translate Your Project
Translation is a TWO-step process
Written by
Shamir Allibhai
Updated over a week ago
What payment methods do you support?
American Express, Visa and Mastercard
Written by
Shamir Allibhai
Updated over a week ago
Which formats can I export my transcript to?
MS Word and many non-linear editing programs (FCP X, Avid, Adobe).
Written by
Shamir Allibhai
Updated over a week ago
Can I read your privacy policy / terms of service?
Absolutely! See below.
Written by
Shamir Allibhai
Updated over a week ago
Are there file size or length limits when uploading to the website?
Upload files up to 20 GB when you use cloud drives
Written by
Shamir Allibhai
Updated over a week ago