Before Transcribing | Simon Says Help Center

Before Transcribing

Tips/FAQs before you begin

25 articles in this collection
Written by Shamir Allibhai and Emily Maina

I haven't received my email confirmation message yet. What should I do?

Written by Emily Maina
Updated over a week ago

Exporting video proxies from your NLE to preserve timecode/framerate through to transcript export

Instructions to receive timecode-synced transcripts when using Avid, FCPX, Resolve, and Premiere Pro

Written by Shamir Allibhai
Updated over a week ago

How do I change my credit card details?

Change your credit card

Written by Emily Maina
Updated over a week ago

Can I purchase in advance and prepay for transcription / translation credit?

Written by Emily Maina
Updated over a week ago

About Simon Says

Why we exist; how it works; the team.

Written by Shamir Allibhai
Updated over a week ago

Contact Us

We are fanatical about customer service.

Written by Shamir Allibhai
Updated this week

Simon Says Walk-Through (video)

Get started quickly: 3-minute video to learn how to transcribe using Simon Says

Written by Shamir Allibhai
Updated over a week ago

What is the accuracy of your system?

90-95% oftentimes but it depends on the quality of your recording.

Written by Shamir Allibhai
Updated over a week ago

How does Simon Says work?

Advanced A.I. wrapped with thoughtful design so you can get in and out quickly and back to more important work.

Written by Shamir Allibhai
Updated over a week ago

Auto-sync timecode and framerate

Simon Says automatically reads/preserves timecode/framerate on import (such as with H264/MOV files)

Written by Shamir Allibhai
Updated over a week ago

Speed of Transcription & Translation

Your files are ready in minutes

Written by Shamir Allibhai
Updated over a week ago

How much does it cost?

There are different price plans with costs as low as 10.8¢/minute.

Written by Shamir Allibhai
Updated over a week ago

Refunds

Use the free credit to test your file as we don't provide refunds

Written by Shamir Allibhai
Updated over a week ago

Global Language Support

100 transcription languages and 50 translation languages

Written by Shamir Allibhai
Updated over a week ago

Which formats/codecs do you support?

We can import a broad range of file formats and codecs!

Written by Shamir Allibhai
Updated over a week ago

What methods can I import files to your website?

Local file uploader, Google Drive, Dropbox, Box

Written by Shamir Allibhai
Updated over a week ago

What is the optimal way to record audio for transcription?

Higher-quality audio = Accurate transcripts

Written by Shamir Allibhai
Updated over a week ago

Do you have team accounts?

Yes, you can collaborate on projects

Written by Shamir Allibhai
Updated over a week ago

Do you have an on-premise solution for high-security environments?

Simon Says on-premise: auto-transcription that does not compromise on security and accuracy.

Written by Shamir Allibhai
Updated over a week ago

I am having trouble logging in with Google on Safari

Go to Safari's "Preferences". Select the "Privacy" section. Unselect "Prevent cross-site tracking."

Written by Shamir Allibhai
Updated over a week ago

Can you handle translations?

Yes, translate your transcript/subtitles into 50+ languages.

Written by Shamir Allibhai
Updated over a week ago

What payment methods do you support?

American Express, Visa and Mastercard

Written by Shamir Allibhai
Updated over a week ago

Can I read your privacy policy / terms of service?

Absolutely! See below.

Written by Shamir Allibhai
Updated over a week ago

Which formats can I export my transcript to?

MS Word and many non-linear editing programs (FCP X, Avid, Adobe).

Written by Shamir Allibhai
Updated over a week ago

Are there file size or length limits when uploading to the website?

Upload files up to 20 GB when you use cloud drives

Written by Shamir Allibhai
Updated over a week ago