Before Transcribing

Tips/FAQs before you begin

32 articles in this collection
Written by Team Support

Help: file uploads are failing

Make sure your VPN/firewall is not blocking your upload. Plus other tips.

Written by Team Support
Updated over a week ago

How to upload and transcribe your files

How to transcribe a project on Simon Says

Written by Team Support
Updated over a week ago

Invite friends and earn free credit!

Let your friends know about Simon Says and earn credits

Written by Team Support
Updated over a week ago

Custom dictionaries - limits per plan

Written by Team Support
Updated over a week ago

Custom dictionary to increase accuracy

Add proper nouns and domain-specific words to your dictionary to increase the transcript accuracy

Written by Team Support
Updated over a week ago

How to upload your files on Simon Says

Upload and transcribe your files

Written by Team Support
Updated over a week ago

What formats/codecs do you support?

We support a range of audio/video file formats/codecs. You can range of file formats and codecs!

Written by Team Support
Updated over a week ago

I haven't received my email confirmation message yet. What should I do?

Written by Team Support
Updated over a week ago

Exporting video proxies from your NLE to preserve timecode/framerate through to transcript export

Instructions to receive timecode-synced transcripts when using Avid, FCPX, Resolve, and Premiere Pro

Written by Team Support
Updated over a week ago

CCPA and GDPR Compliant

A guide to our GDPR compliance

Written by Team Support
Updated over a week ago

How do I change my credit card details?

Change your credit card

Written by Team Support
Updated over a week ago

Can I purchase in advance and prepay for transcription / translation credit?

Definitely, you can add credit.

Written by Team Support
Updated over a week ago

About Simon Says

Why we exist; how it works; the team.

Written by Team Support
Updated over a week ago

Contact Us

We are fanatical about customer service.

Written by Team Support
Updated over a week ago

Simon Says Walk-Through (video)

Get started quickly: 3-minute video to learn how to transcribe using Simon Says

Written by Team Support
Updated over a week ago

What is the accuracy of your system?

95%+ oftentimes but it depends on the quality of your recording.

Written by Team Support
Updated over a week ago

How does Simon Says work?

Advanced A.I. wrapped with thoughtful design so you can get in and out quickly and back to more important work.

Written by Team Support
Updated over a week ago

Auto-sync timecode, framerate, and resolution

Simon Says automatically reads/preserves timecode/framerate/resolution on import (such as with H264/MOV files)

Written by Team Support
Updated over a week ago

Speed of Transcription & Translation

Your files are ready in minutes

Written by Team Support
Updated over a week ago

How much does it cost?

There are different price plans and subscription plans include credit

Written by Team Support
Updated over a week ago

Refunds

Sorry, we don't provide refunds. Please cancel your plan prior to renewal and test a file sample with the free credit.

Written by Team Support
Updated over a week ago

Global Language Support

100 transcription languages and translation languages

Written by Team Support
Updated over a week ago

What methods can I import files to your website?

Local file uploader, Google Drive, Dropbox, Box

Written by Team Support
Updated over a week ago

What is the optimal way to record audio for transcription?

Higher-quality audio = Accurate transcripts

Written by Team Support
Updated over a week ago

Do you have team accounts?

Yes, you can collaborate on projects

Written by Team Support
Updated over a week ago

Do you have an on-premise solution for high-security environments?

YES! Simon Says on-premise for both security and accuracy.

Written by Team Support
Updated over a week ago

I am having trouble logging in with Google on Safari

Go to Safari's "Preferences". Select the "Privacy" section. Unselect "Prevent cross-site tracking."

Written by Team Support
Updated over a week ago

How to Translate Your Project

Translation is a TWO-step process

Written by Team Support
Updated over a week ago

What payment methods do you support?

American Express, Visa and Mastercard

Written by Team Support
Updated over a week ago

Which formats can I export my transcript to?

MS Word and many non-linear editing programs (FCP X, Avid, Adobe).

Written by Team Support
Updated over a week ago

Can I read your privacy policy / terms of service?

Absolutely! See below.

Written by Team Support
Updated over a week ago

Are there file size or length limits when uploading to the website?

Upload files up to 20 GB when you use cloud drives

Written by Team Support
Updated over a week ago