Before Transcribing

Tips/FAQs before you begin

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25 articles in this collection
Written by Shamir Allibhai and Emily Maina

What formats/codecs do you support?

We can import a broad range of file formats and codecs!
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Written by Shamir Allibhai
Updated this week

I haven't received my email confirmation message yet. What should I do?

Talk to us!
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Written by Emily Maina
Updated over a week ago

Exporting video proxies from your NLE to preserve timecode/framerate through to transcript export

Instructions to receive timecode-synced transcripts when using Avid, FCPX, Resolve, and Premiere Pro
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Written by Shamir Allibhai
Updated over a week ago

How do I change my credit card details?

Change your credit card
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Written by Emily Maina
Updated over a week ago

Can I purchase in advance and prepay for transcription / translation credit?

Sure!
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Written by Emily Maina
Updated over a week ago

About Simon Says

Why we exist; how it works; the team.
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Written by Shamir Allibhai
Updated over a week ago

Contact Us

We are fanatical about customer service.
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Written by Shamir Allibhai
Updated over a week ago

Simon Says Walk-Through (video)

Get started quickly: 3-minute video to learn how to transcribe using Simon Says
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Written by Shamir Allibhai
Updated over a week ago

What is the accuracy of your system?

90-95% oftentimes but it depends on the quality of your recording.
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Written by Shamir Allibhai
Updated over a week ago

How does Simon Says work?

Advanced A.I. wrapped with thoughtful design so you can get in and out quickly and back to more important work.
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Written by Shamir Allibhai
Updated over a week ago

Auto-sync timecode and framerate

Simon Says automatically reads/preserves timecode/framerate on import (such as with H264/MOV files)
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Written by Shamir Allibhai
Updated over a week ago

Speed of Transcription & Translation

Your files are ready in minutes
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Written by Shamir Allibhai
Updated over a week ago

How much does it cost?

There are different price plans with costs as low as 10.8ยข/minute.
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Written by Shamir Allibhai
Updated over a week ago

Refunds

Use the free credit to test your file as we don't provide refunds
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Written by Shamir Allibhai
Updated this week

Global Language Support

100 transcription languages and 50 translation languages
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Written by Shamir Allibhai
Updated this week

What methods can I import files to your website?

Local file uploader, Google Drive, Dropbox, Box
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Written by Shamir Allibhai
Updated over a week ago

What is the optimal way to record audio for transcription?

Higher-quality audio = Accurate transcripts
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Written by Shamir Allibhai
Updated over a week ago

Do you have team accounts?

Yes, you can collaborate on projects
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Written by Shamir Allibhai
Updated over a week ago

Do you have an on-premise solution for high-security environments?

Simon Says on-premise: auto-transcription that does not compromise on security and accuracy.
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Written by Shamir Allibhai
Updated over a week ago

I am having trouble logging in with Google on Safari

Go to Safari's "Preferences". Select the "Privacy" section. Unselect "Prevent cross-site tracking."
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Written by Shamir Allibhai
Updated over a week ago

Can you handle translations?

Yes, translate your transcript/subtitles into 50+ languages.
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Written by Shamir Allibhai
Updated over a week ago

What payment methods do you support?

American Express, Visa and Mastercard
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Written by Shamir Allibhai
Updated over a week ago

Can I read your privacy policy / terms of service?

Absolutely! See below.
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Written by Shamir Allibhai
Updated over a week ago

Which formats can I export my transcript to?

MS Word and many non-linear editing programs (FCP X, Avid, Adobe).
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Written by Shamir Allibhai
Updated this week

Are there file size or length limits when uploading to the website?

Upload files up to 20 GB when you use cloud drives
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Written by Shamir Allibhai
Updated over a week ago