Before Transcribing
Tips/FAQs before you begin
23 articles in this collection
Written by Shamir Allibhai and Emily Maina
Written by Shamir Allibhai and Emily Maina
How do I change my credit card details?
Change your credit card
Written by Emily Maina
Updated over a week ago
Updated over a week ago
Test
Written by Emily Maina
Updated over a week ago
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Can I purchase in advance and prepay for transcription / translation credit?
Sure!
Written by Emily Maina
Updated over a week ago
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About Simon Says
Why we exist; how it works; the team.
Written by Shamir Allibhai
Updated over a week ago
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Contact Us
We are fanatical about customer service.
Written by Shamir Allibhai
Updated over a week ago
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Simon Says Walk-Through (video)
Get started quickly: 3-minute video to learn how to transcribe using Simon Says
Written by Shamir Allibhai
Updated over a week ago
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What is the accuracy of your system?
90-95% oftentimes but it depends on the quality of your recording.
Written by Shamir Allibhai
Updated over a week ago
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How does Simon Says work?
Advanced A.I. wrapped with thoughtful design so you can get in and out quickly and back to more important work.
Written by Shamir Allibhai
Updated over a week ago
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Speed of Transcription & Translation
Your files are ready in minutes
Written by Shamir Allibhai
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How much does it cost?
There are different price plans with costs as low as 8.3ยข/minute.
Written by Shamir Allibhai
Updated over a week ago
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Refunds
Use the free credit to test your file as we don't provide refunds
Written by Shamir Allibhai
Updated over a week ago
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Global Language Support
100 transcription languages and 50 translation languages
Written by Shamir Allibhai
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Which formats/codecs do you support?
We can import a broad range of file formats and codecs!
Written by Shamir Allibhai
Updated over a week ago
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What methods can I import files to your website?
Local file uploader, Google Drive, Dropbox, Box
Written by Shamir Allibhai
Updated over a week ago
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What is the optimal way to record audio for transcription?
Higher-quality audio = Accurate transcripts
Written by Shamir Allibhai
Updated over a week ago
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Do you have team accounts?
Yes, you can collaborate on projects; see the price plans for tiers that support teams.
Written by Shamir Allibhai
Updated over a week ago
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Do you have an on-premise solution for high-security environments?
Simon Says on-premise: auto-transcription that does not compromise on security and accuracy.
Written by Shamir Allibhai
Updated over a week ago
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I am having trouble logging in with Google on Safari
Go to Safari's "Preferences". Select the "Privacy" section. Unselect "Prevent cross-site tracking."
Written by Shamir Allibhai
Updated over a week ago
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Can you handle translations?
Yes, translate your transcript/subtitles into 50+ languages.
Written by Shamir Allibhai
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What payment methods do you support?
American Express, Visa and Mastercard
Written by Shamir Allibhai
Updated over a week ago
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Can I read your privacy policy / terms of service?
Absolutely! See below.
Written by Shamir Allibhai
Updated over a week ago
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Which formats can I export my transcript to?
MS Word and many non-linear editing programs (FCP X, Avid, Adobe).
Written by Shamir Allibhai
Updated over a week ago
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Are there file size or length limits when uploading to the website?
Upload files up to 20 GB when you use cloud drives
Written by Shamir Allibhai
Updated over a week ago
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