If you are unable to export and download your transcript, it may be because you are behind a firewall and the Simon Says website is being blocked from downloading your file to your computer.
Error:
The error will usually show up as "Your Media is not transcribed" but your media is in fact transcribed. This is the symptom oftentimes from a firewall which is blocking the Simon Says website.
Solution:
Ask your IT team to whitelist the Simon Says domain so you can export and download your files (such as Word docs).
Or change WiFi networks.