Buy prepaid credit minutes: click here and select the denomination you would like to prepay. Then let us know and we will load the credit into your account.

Notes:

  1. Prepaid credit is available at the rate of your payment plan. Example: If you are on Pay As You Go, buying 20 hours of credit will be $300.
  2. If you are on a membership plan with a discounted transcription rate, the prepaid credit is valid only as long as you remain a member. If you unsubscribe and discontinue your membership, any remaining prepaid credit will expire.
  3. Pay As You Go prepaid credits are valid for 6 months.
  4. There are no refunds for unused credits, sorry.

Related Help Articles:

About Simon Says
Are there file size or length limits when uploading to the website?
Can I read your privacy policy / terms of service?
How to Translate Your Project
Contact Us
Download the MacOS app/FCP X Extension
How do I change my credit card details?
How do I upgrade or downgrade my account?
How does Simon Says work?
How much does it cost?
Simon Says Walk-Through (video)
Speed of Transcription & Translation

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