Buy prepaid credit minutes: click here and select the denomination you would like to prepay. Then let us know and we will load the credit into your account.


  1. Prepaid credit is available at the rate of your payment plan. Example: If you are on Pay As You Go, buying 20 hours of credit will be $300.
  2. If you are on a membership plan with a discounted transcription rate, the prepaid credit is valid only as long as you remain a member. If you unsubscribe and discontinue your membership, any remaining prepaid credit will expire.
  3. Pay As You Go prepaid credits are valid for 6 months.
  4. There are no refunds for unused credits, sorry.

Related Help Articles:

About Simon Says
Are there file size or length limits when uploading to the website?
Can I read your privacy policy / terms of service?
How to Translate Your Project
Contact Us
Download the MacOS app/FCP X Extension
How do I change my credit card details?
How do I upgrade or downgrade my account?
How does Simon Says work?
How much does it cost?
Simon Says Walk-Through (video)
Speed of Transcription & Translation

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