Sorry, we don't provide refunds.
We provide 15 mins of free credit so you can try your file with Simon Says and to see if the expected result works for your use case.
Simon Says uses advanced artificial intelligence (A.I.) software to transcribe and translate your files. While A.I. has come a long way, it does not work well in every situation, especially when the audio recording is crummy.
The greatest correlation to get accurate transcription is by improving the quality of your audio recording. This means: use directional or lapel mics and limit or remove background noise. Here are some other tips.